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Intro to Papers | IJHCS Special Issue | Minitrack Summary |
Human-Computer Interaction (HCI) is an interdisciplinary field that has attracted many researchers, educators, and practitioners from many different disciplines. HCI has gained even more attention during recent years in which technology has developed at a fast pace. To better utilize this advanced technology, we need to better understand users, their tasks within different contexts, and the interplay among users, tasks, and contexts/environments.
Despite broad interest in HCI from a variety of disciplines, we believe that there are unique HCI perspectives, considerations and issues that have not received much attention by other associations or disciplines, but are of great interest to or have been studied by, Information Systems researchers and teachers. A query of the ISWORLD Faculty Directory reveals that IS scholars have a broad research and teaching interest in HCI. In addition, research papers addressing pertinent HCI issues in an IS context have been spread out in many different tracks, mini-tracks, and conference sessions of several major IS conferences (AMCIS, HICSS and ICIS) in recent years. There have been a large number of shared concerns between MIS and HCI researchers.
The aim of this mini-track is to provide a forum to discuss these shared concerns. Specifically, the mini-track will provide an opportunity for AIS members to acknowledge each other's work, and to discuss, develop, and promote a range of issues related to the history, reference disciplines, theories, practice, methodologies and techniques, new development, and applications of the interaction between humans, tasks, information technologies, and contexts (organizational, cultural, etc.). In an effort to bridge academic research and industry practice, both research articles and experience reports are welcome. The mini-track is open to all types of research methodologies (e.g., conceptualization, theorization, case study, action and interpretive research, experimentation, survey, and simulation). We also welcome visionary articles and research in progress.
Possible topics include, but are not limited to, the following:
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Type and Length:
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Note: Completed research papers with high quality, especially those that emphasize shared concerns between MIS and HCI, will be considered (with revision and expansion) for a possible special issue with a leading refereed academic journal.
Deadline: The deadline for submitting papers is 11:59pm March 15th, 2002. See AMCIS'02 website for more details.
How to submit papers: All submissions are through the electronic submission and review system managed by AIS. Please visit AMCIS'02 website for more details.
Mini Track Co-Chairs:
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Dr. Ping Zhang Syracuse University School of Information Studies Syracuse, NY 13244 Phone: (315) 443-5617 Fax: (315) 443-5806 EMail: pzhang@syr.edu |
Dr. Fiona Fui-Hoon Nah University of Nebraska-Lincoln 209 College of Business Administration Lincoln, NE 68588-0491 Phone: (402) 472-6060 Fax: (402) 472-5855 EMail: fnah2@unl.edu |
Dr. Sid Davis University of Nebraska-Omaha College of Information Science & Technology Omaha, NE 68182-0116 Phone: (402) 554-2093 Fax: (402) 554-3400 EMail: sidneydavis@mail.unomaha.edu |
Authors should be able to log on to the Temple Review System to check the review commments and acceptance decisions of their papers. They should have also received an email notification of their paper's status.
This year, the HCI mini-track received a total of 27 submissions, the second largest mini-track within AMCIS'02. Many of the submissions are with high quality. According to the reviewewrs' comments and recommendations, the co-chairs accepted 18 papers for the mini-track. Thus the acceptance rate is 67%.
Many thanks to the authors who submitted their work to the HCI mini-track! Also many thanks to the many reviewers who have provided high quality reviews in a timely manner!
The Goal of the HCI mini-track
This mini-track is to provide a forum to discuss these shared concerns. Specifically, the mini-track provides an opportunity for AIS members to acknowledge each other's work, and to discuss, develop, and promote a range of issues related to the history, reference disciplines, theories, practice, methodologies and techniques, new development, and applications of the interaction between human, tasks, information technologies, and contexts (organizational, cultural, etc.).
Summary of This Year's Submissions
This year, we have received a total of 27 submissions, making the HCI mini-track the 2nd most popular mini-track of this year's conference. Eighteen submissions were accepted based on reviewers' comments and recommendations. These accepted articles cover a broad range of topics of HCI/MIS research and teaching issues, which can be roughly classified into the following categories.
Teaching, Training, and Learning
TEACHING HCI IN IS/EC CURRICULUM, Susy S. Chan, DePaul University, Rosalee Wolfe, DePaul University, Xiaowen Fang, DePaul University
TARGETING COMPUTER TRAINING: IMPROVING LEARNING BY MORE EFFECTIVELY ADAPTING TRAINING TO MEET USER NEEDS, Jeffrey Hsu, Fairleigh Dickinson University, Murray Turoff, New Jersey Institute of Technology
METACOGNITION AND IT: THE INFLUENCE OF SELF-EFFICACY AND SELF-AWARENESS, Jane I. Gravill, The University of Western Ontario, Deborah Compeau, The University of Western Ontario, Barbara Marcolin, The University of Calgary
Chan, Wolfe and Fang examined the various ways in which graduate IS/EC (Electronic Commerce) programs cover HCI concepts and methods. From a curriculum development perspective, they hope to help more IS/EC graduate programs to adequately prepare their students to address HCI related issues in providing Internet based solutions. Hsu and Turoff believed that the type of training/help, combined with the experience of users, can play a role in achieving desired learning results for gaining computing skills and learning new technology knowledge. They suggested that by better targeting the right form of training to a certain level of users, the effectiveness of training could be increased, resulting in higher levels of productivity and efficiency. Gravill, Compeau and Marcolin focused on employees' self-managed IT learning needs. They studied self-efficacy and self-awareness as two dimensions of metacognition, which represents individuals' self-monitoring and self-regulating abilities and plays a key role in self-managed learning.
User-Centered Design and Evaluation of Artifacts
DESIGN SPACE OF PERSONALIZED INDEXING: ENHANCING SUCCESSIVE WEB SEARCHES FOR TRANSMUTING INFORMATION PROBLEMS, Shin-Jeng Lin, Le Moyne College
HOMEPAGE GENRE DIMENSIONALITY, Terry D. Ryan, Claremont Graduate University, Richard H. G. Field, University of Alberta, Lorne Olfman, Claremont Graduate University
This group of papers deals with design considerations and empirical evaluations of some artifacts (broadly defined) that users need to use for their information problems. Lin reported the design and empirical evaluation of a tool, Personalized Indexing, that supports successive searches for information problems that evolve over sessions. Ryan, Field, and Olfman intended to empirically verify a theoretical stipulation of three dimensions that can explain the appearance of electronic media genres: content, form, and function.
User Interaction with Data/Information/Messages
WHEN DO USERS DETECT INFORMATION QUALITY PROBLEMS ON THE WORLD WIDE WEB? Barbara D. Klein, University of Michigan-Dearborn
ASSESSING USER COMPETENCE FOR MULTIATTRIBUTE DATA COGNITION, Nancy J. Lightner, University of South Carolina
UNDERSTANDING CONSUMERS ATTITUDE TOWARD ADVERTISING, Chingning Wang, Syracuse University, Ping Zhang, Syracuse University, Risook Choi, Syracuse University, Michael D’Eredita, Syracuse University
Given the ways data, information, or messages are presented, what factors may influence users' interaction with them? Klein intended to develop a theoretical model of factors affecting user detection of information quality problems on the World Wide Web. Lightner empirically assessed user competence for perception and comprehension of graphical computer displays by using a framework of knowledge, skills, and abilities. While advertisements deliver messages to consumers and have become widely implemented on the Internet, Wang, Zhang, Choi and D'Eredita believed that understanding consumers' needs and perceptions could better strategize Internet-based advertising. In order to have such an understanding, they investigated consumers' advertising attitude for different purposes (brand building vs. directional) and different media (traditional and Internet-based).
Acceptance and Adoption of Information Systems or e-Services
PREDICTING E-SERVICES ADOPTION: A PERCEIVED RISK FACETS PERSPECTIVE, Mauricio S. Featherman, Washington State University, Paul A. Pavlou, University of Southern California
PREDICTING THE USE OF WEB-BASED INFORMATION SYSTEMS: INTRINSIC MOTIVATION AND SELF-EFFICACY, Yujong Hwang, University of South Carolina, Mun Y. Yi, University of South Carolina
INNOVATIVE SOFTWARE USE AFTER MANDATORY ADOPTION, Lester (Les) A. Singletary, Louisiana State University, Asli Yagmur Akbulut, Louisiana State University, Andrea L. Houston, Louisiana State University
EXTENDING THE TASK-TECHNOLOGY FIT MODEL WITH SELF-EFFICACY CONSTRUCTS, Mark T. Dishaw, University of Wisconsin Oshkosh, Diane M. Strong, Worcester Polytechnic Institute, D. Brent Bandy, University of Wisconsin Oshkosh
THE CHALLENGES OF STUDYING FLOW WITHIN A COMPUTER-MEDIATED ENVIRONMENT, Christina M. Finneran, Syracuse University, Ping Zhang, Syracuse University
Featherman and Pavlou extended the IT adoption literature by examining potential negative utility (losses) attributable to e-service adoption. Drawing from Perceived Risk Theory, they operationalized, integrated, and empirically tested specific risk facets within the Technology Acceptance Model to propose an e-service adoption model. Hwang and Yi addressed that recent findings in specific computer self-efficacy and intrinsic motivation can refine Web-based information systems acceptance model. They empirically evaluated the model with Blackboard, a Web-based class management system. Singletary, Akbulut and Houston utilized the Technology Acceptance Model (TAM) to identify factors that influence high school students' software usage. Their primary interest was to investigate whether the TAM model can be adapted to explain and later be used to predict innovative uses of a software application by high school students when the initial use of the application is mandatory. Dishaw, Strong and Bandy approached end users' software utilization choices by extending the Task-Technology Fit model. They believed that self-efficacy plays an important role and should be included in the model. From a different perspective, Finneran and Zhang focused on the influence of flow on personal computing acceptance and use. Flow has been found to correlate with users' increased exploratory behavior, communication, learning, positive affect, and use of IT. They explored the difficulties and/or challenges of studying flow within computer mediated environments and hoped to eventually develop a high level conceptual framework to provide a holistic view for studying flow in HCI.
Collaboration, Virtual Teams, and Social Responses
COLLABORATIVE ELECTRONIC MEDIA USAGE FOR INFORMATION SHARING: TECHNOLOGY COMPETENCE AND SOCIAL TIES, Seokwoo Song, University of Texas, Arlington, Jaeki Song, Texas Tech University
EXPLORING THE LINKS BETWEEN CULTURAL DIVERSITY, THE COLLABORATIVE CONFLICT MANAGEMENT STYLE, AND PERFORMANCE OF GLOBAL VIRTUAL TEAMS, Imad Samarah, Southern Illinois University at Carbondale, Souren Paul, Southern Illinois University at Carbondale, Peter P. Mykytyn, Southern Illinois University at Carbondale
INFLUENCE OF INDIVIDUAL PSYCHOLOGICAL TRAITS ON ATTRIBUTION TOWARD COMPUTING TECHNOLOGY, Natalia G. Falaleeva, University of Central Florida, Richard D. Johnson, University of Central Florida
Song and Song extended the theoretical framework on individual beliefs and intentions in the usage of collaborative electronic media. They identified two crucial factors that are related to predicting collaborative electronic media usage for information sharing: technology competence and social ties. Samarah, Paul and Mykytyn investigated whether the performance of culturally diverse virtual teams would differ from the performance of culturally homogeneous ones. They advanced a model that links the collaborative conflict management style and the cultural diversity of virtual teams to their performance. Falaleeva and Johnson focused on social attributions toward computing technology. Using a controlled laboratory study, this research investigated how four key psychological traits (locus of control, general computer self-efficacy, neuroticism, and self-esteem) influence social attributions toward computing technology.
Evaluation Methods
INFORMATION SYSTEMS QUALITY ASSESSMENT: REPLICATING KETTINGER AND LEE'S USISF/SERVQUAL COMBINATION, Mark Myerscough, Illinois State University
MEASUREMENT OF USER SATISFACTION WITH WEB-BASED INFORMATION SYSTEMS: AN EMPIRICAL STUDY, Li Xiao, George Washington University, Subhasish Dasgupta, George Washington University
Validated instruments are extremely important and needed in measuring users' perceptions, including their perception of information systems quality and their perceived satisfaction. Myerscough reported a replication of Kettinger and Lee's instrument that combines User Information Satisfaction instrument and the ServQual instrument. Confirmatory factor analysis results suggested that the combined instrument is valid for assessing information systems quality. Xiao and Dasgupta tested the validity and reliability of the End User Computing Satisfaction (EUCS) instrument, originally developed by Doll and Torkzadeh, on users of Internet portals. Results suggested that a revised instrument with some changes is still valid in measuring user satisfaction.
Plans for Future AMCIS minitracks
This year's mini-track is not the first and definitely not the last HCI related mini-track that appears in AMCIS conferences. In order to encourage more interesting work in this field, we will continue the mini-track, hopefully multi-minitracks with specific themes, in future AMCIS conferences.
The HCI Studies in MIS minitrack was the 2nd most popular minitrack with 27 submissions, only two papers short of the DSS minitrack. In the final AMCIS program, both the HCI and the DSS minitracks had 18 accepted presentations in six sessions, making the two the biggest minitracks this year. The next biggest minitrack was the Philosophical Foundations of IS minitrack that had 17 presentations. Note that both DSS and Philosophical minitracks are well-established minitracks in AMCIS, and the HCI minitrack is a relatively new one.
Among the 27 submissions, two of them received four reviews, 19 received three reviews, and six received two reviews. All reviewers have provided quality reviews. Based on these reviewers' comments and recommendations, 18 high quality papers were accepted, among which are 11 completed research papers and 7 research-in-progress papers. Thus the acceptance rate for the minitrack is 67% (AMCIS'02 has an overall acceptance rate of 57%).
At each of the six HCI sessions, the room was more than half filled (some sessions were so popular that the entire room was filled). The discussions at the sessions were very fruitful and constructive. Some sessions attracted researchers such as Fred Davis (TAM model) and Dale Goodhue (Task Technology Fit model). It shows that (1) the papers presented are quality work, and (2) there is a great level of interest in HCI studies among the AIS members.
As the co-chairs of the minitrack, we would like to express our sincere thanks to the authors who had submitted to the minitrack, and to the reviewers who played an important role in the quality control of the minitrack. Also, we want to thank the audience who also helped make the minitrack a successful one.
We encourage authors of this year's minitrack submissions and other interested researchers to consider submitting their quality work to future HCI minitracks and workshops.