| SIGHCI Home | AMCIS'02 HCI Minitrack | IJHCS |
Ping Zhang, School of Information Studies, Syracuse University, pzhang@syr.edu
Andrew Dillon, Information School, The University of Texas at Austin, adillon@ischool.utexas.edu
The papers in this special issue are expansions of the best papers
from the HCI Studies in MIS minitrack at the 8th Americas Conference
on Information Systems, held in Dallas, TX August 2002 (AMCIS'02).
This minitrack is the first one organized by SIGHCI.
It attracted 27 submissions, among which 18 were accepted for
presentation at the conference. Eleven of the 18 articles were
in high quality and thus were invited for expansion and possible
inclusion in the IJHCS special issue. Authors of ten papers responded.
Each of the ten expansions went through a rigorous review process
with three reviewers. Based on the review results and guest
editors' evaluation, six papers were conditionally accepted.
After another round of revisions and guest editors' evaluation,
five were finally accepted for this special issue.
The issue is expected to be published in Fall 2003.
HCI and MIS:
Shared Concerns, Editoral Introduction
Ping Zhang, Syracuse University
In an age of disciplinary shift and calls for greater cross-disciplinary
interaction among various disciplines, it is timely to consider how related
are those research areas that take the human use of computers as their basic
area of concern. It is clear that research into the human response to
technology has taken many forms and been given many names over the last
few decades: human factors, information design, human-computer interaction,
ergonomics, management information systems, information management,
computer-supported collaborative work etc. Unfortunately, it is also too
apparent from the literature on these topics that many of the key researchers
and thinkers in these areas have tended to address audiences who identify
with one rather than all of these areas. It may be that the issues involved
are too wide for any one field to cover but it is also true that the exchange
of ideas and the sharing of theoretical insights have been vexingly limited.
Specifically, two largely independent literatures on humans and technology
have emerged since the 1970s: Human-Computer Interaction (HCI) and Management
Information Systems (MIS). Both have their own conferences, journals,
professional societies and research agenda yet both have research agendas
on very similar problems. This special issue of IJHCS is the result of an attempt
to bring these two fields of practice closer together. It is the first of a
continuous effort of the Special Interest Group on Human-Computer Interaction
of the Association for Information Systems (AIS SIGHCI) to disseminate
research results on human aspects in MIS to other related fields.
Terry Ryan, Claremont Graduate University
We examined the home pages of the 50 U.S. states over the years 1997 to 2002 to
discover the dimensions underlying people's perceptions of state government home pages,
to observe how those dimensions have changed over the years, to identify different
types of state home pages, and to see how these types have changed. We found
that three primary dimensions explain the variation in perceptions of home pages.
These are the layout of the page, its navigation support, and its information density.
Over the years, variation in navigation support declined and variation in
information density increased. We discovered that four types of state
government home page have existed continuously from 1997 to 2001.
These are the 'Long List of Text Links', the 'Simple Rectangle',
the 'Short L', and the 'High Density/Long L'. To this taxonomy,
two other page types can be added: the 'Portal' page and the 'Boxes' page.
The taxonomy we have identified allows for a better understanding of
the design of U.S. state home pages, and may generalize to other categories of home pages.
Mun Y. Yi, University of South Carolina
With the growing reliance on computerized systems and increasing
rapidity of the introduction of new technologies, user acceptance
of technology continues to be an important issue. Drawing upon recent
findings in information systems, human computer interaction,
and social psychology, the present research extends the Technology
Acceptance Model (TAM) by incorporating the motivation variables
of self-efficacy, enjoyment, and learning goal orientation in
order to predict the use of Web-based information systems.
One hundred nine subjects participated in the study, which was
conducted in a field setting with the Blackboard system,
a Web-based class management system. A survey was administered
after a two-week trial period and the actual use of the system
was recorded by the Blackboard system over eight weeks.
The results largely support the proposed model, highlighting the
important roles of self-efficacy, enjoyment, and learning goal
orientation in determining the actual use of the system.
Practical implications of the results are provided.
Mauricio S. Featherman, Washington State University
Internet-delivered e-services are increasingly being made available to consumers;
however, little is known about how consumers evaluate them for potential adoption.
Past Technology Adoption Research has focused primarily on the positive utility gains
attributable to system adoption. This research extends that approach to include
measures of negative utility (potential losses) attributable to e-service adoption.
Drawing from Perceived Risk Theory, specific risk facets were operationalized,
integrated, and empirically tested within the Technology Acceptance Model resulting
in a proposed e-services adoption model. Results indicated that e-services
adoption is adversely affected primarily by performance-based risk perceptions,
and perceived ease of use of the e-service reduced these risk concerns.
Implications of integrating perceived risk into the proposed e-services
adoption model are discussed.
Christina Finneran, Syracuse University
Flow theory has been applied to computer-mediated environments to
study positive user experiences such as increased exploratory behavior,
communication, learning, positive affect, and computer use. However,
a review of the existing flow studies in computer-mediated
environments in Psychology, Consumer Behavior, Communications,
Human-Computer Interaction, and Management Information Systems shows
ambiguities in the conceptualization of flow constructs and inconsistency
in the flow models. It thus raises the question of whether the direct
adoption of traditional flow theory is appropriate without a careful
re-conceptualization to consider the uniqueness of the computer-mediated
environments. This paper focuses on flow antecedents and identifies the
importance of separating the task from the artifact within a computer-mediated
environment. It proposes a component-based model that consists of person (P),
artifact (A), and task (T), as well as the interactions of these components.
The model, named the PAT model, is developed by understanding the
original flow theory, reviewing existing empirical flow studies within
computer-mediated environments, and analyzing the characteristics of computer-mediated environments.
A set of propositions is constructed to demonstrate the predictive power of the model.
Susy S. Chan, DePaul University
Human-Computer Interaction (HCI) is an important knowledge component
for graduate Management Information Systems (MIS) and E-Commerce (EC) programs.
HCI topics, such as user-centered design and usability testing, have begun to
receive increasing attention in MIS/EC curricula because of their importance
in the development of Web-based solutions. This paper discusses issues and
approaches for integrating HCI topics into masters level MIS/EC programs.
Research on HCI topics related to MIS provides a theoretical foundation for
student learning. By bridging research with these curricula, researchers are
challenged to examine how HCI approaches can improve user acceptance of new systems.
A case study illustrates how HCI topics can be taught as a stand-alone course or
incorporated in existing MIS/EC courses. Drawing from the case study, the paper
also addresses pedagogical challenges regarding student skill sets, learning outcomes,
innovative pedagogies, tools and technology, and HCI issues for advanced IS/EC topics.
Background
Papers in the Special Issue
Andrew Dillon, The University of Texas at Austin
The Evolution of U.S. State
Government Homepages from 1997 to 2002
Richard H.G. Field, University of Alberta
Lorne Olfman, Claremont Graduate University
Yujong Hwang, University of South Carolina
Predicting E-Services Adoption:
A Perceived Risk Facets Perspective
Paul A. Pavlou, University of Southern California
A Person-Artifact-Task (PAT)
Model of Flow Antecedents in Computer-Mediated Environments
Ping Zhang, Syracuse University
Issues and strategies for integrating HCI in masters level MIS
and E-Commerce programs
Rosalee Wolfe, DePaul University
Xiaowen Fang, DePaul University